Services / 02

Quality control

Find the defect while it’s still the supplier’s problem.

Our inspectors check your goods at the factory against your specification and an agreed sampling standard — before you pay the balance, not after the container lands.

Report issued
Within 24 h
Sampling
ISO 2859-1 / AQL
Inspectors
Our own staff

What’s included

Four points to inspect. Most orders need two.

InspectionWhenWhat it catches
Pre-production checkBefore cuttingRaw materials, components and the golden sample match what you approved.
During production20–40% completeSystematic faults while there’s still time to correct the line.
Pre-shipment inspection RecommendedBefore balanceFinished, packed goods sampled at random: function, finish, labelling, carton marks, quantity.
Container loading checkAt loadingRight cartons, right count, loaded so they arrive undamaged. Container sealed on camera.

How it works

The report reaches you before the payment does.

01

Book

Send the PO, spec and approved sample. We agree the checklist and AQL level.

3 business days’ notice
02

Inspect on site

Unannounced to the line, sampled at random from packed cartons.

1 day per factory
03

Report

Pass, hold or fail, with every defect photographed and counted.

Within 24 h
04

You decide

Release the balance, or hold it while the supplier reworks — we re-inspect.

Before balance

Fee model

Priced per inspector-day, per factory.

Travel included

Within our coverage provinces. No surcharge lines on the invoice.

Flexible options

Pay by the day or by project. Your choice.

Paid by you, not the factory

So the inspector works for the buyer. Always.

Sample deliverable

A verdict on the first page.

The result and the defect count come first. Photos and measurements follow for anyone who needs them.

Pre-shipment inspection report

OPL-QC-0418
Product
Pour-over kettle, 1.0 L
Lot / sample
2,400 / 125
Standard
AQL II · 0 / 2.5 / 4.0
Buyer
Harlow & Finch Homewares
DefectsFoundLimit
Critical00
Major27
Minor610
ABN 44 819 540 856Result · Pass

Specimen report · fictional buyer, real format

Questions

What buyers ask first.

What is AQL, and which level should I use?

Acceptable Quality Limit is the sampling standard (ISO 2859-1) that sets how many units we pull and how many defects are allowed. General Inspection Level II suits most consumer goods; we’ll recommend limits for your product when you book.

Can you inspect goods I sourced myself?

Yes. Quality control is sold on its own. Send the PO, specification and an approved sample or photos.

What happens if the order fails?

You hold the balance. The supplier reworks or replaces, and we re-inspect. We’ll ask the supplier to cover the re-inspection when the fault is theirs.

Does the factory know you’re coming?

The factory knows the date so goods are packed and ready. They don’t choose which cartons we open.

Request a quote

Send the specification. We’ll quote against it in writing.

Product, quantity and the landed cost you need to hit. A reply from a person in Melbourne or Guangzhou — not an autoresponder.

Reply in 2 business days